1. Introduction

Welcome to Lugano Interiors.

Your privacy is important to us. This Privacy Policy explains how Lugano Interiors Sagl collects, uses, stores and protects your personal information when you visit our website or contact us through our online forms.

We are committed to handling your personal data responsibly and transparently, in accordance with the Swiss Federal Act on Data Protection (FADP/nLPD) and, where applicable, the European Union General Data Protection Regulation (GDPR).

By using this website, you acknowledge the practices described in this Privacy Policy.

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2. Data Controller

The data controller responsible for processing your personal data is:

Lugano Interiors Sagl
Via Canova 15
6900 Lugano
Switzerland

Telephone
+41 (0)91 252 99 25

E-mail
info@luganointeriors.ch

Website
www.luganointeriors.ch

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3. Information We Collect

We only collect personal information that you voluntarily provide to us.

This may include:

• Full name
• Email address
• Telephone number (if provided)
• Information contained within your message
• Any documents or files you choose to send us

We do not intentionally collect sensitive personal data through this website.

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4. How We Use Your Information

Your information is collected exclusively to:

• Respond to your enquiries
• Communicate regarding requested services
• Arrange meetings or consultations
• Prepare quotations or proposals
• Fulfil legal obligations where required

We do not sell, rent or trade your personal information to third parties.

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5. Legal Basis for Processing

Where the GDPR applies, we process personal data on the following legal bases:

• Your consent
• Our legitimate interest in responding to enquiries and conducting our business
• Compliance with applicable legal obligations

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6. Contact Forms

When you submit a message through our contact form, the information you provide is transmitted securely and used solely to respond to your request.

Submitting the contact form does not subscribe you to newsletters or marketing communications.

We do not use your contact details for unsolicited promotional purposes.

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7. Communications

If you contact us by email or through our website, we may retain our correspondence for as long as reasonably necessary to:

• Manage your enquiry
• Maintain business records
• Comply with legal obligations
• Protect our legitimate interests

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8. Data Retention

Personal data is retained only for the period reasonably necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

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9. Cookies

Our website may use essential technical cookies necessary for its proper operation.

These cookies do not identify you personally.

Should analytics or additional technologies be introduced in the future, this Privacy Policy will be updated accordingly.

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10. Third-Party Services

Our website may contain links to third-party services, including Instagram and Google Maps.

When you visit these external services, their respective privacy policies apply.

We encourage you to review those policies independently, as we are not responsible for the privacy practices of third-party websites.

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11. International Visitors

Although Lugano Interiors Sagl is established in Switzerland, our services may be provided to clients located in other European countries.

Where applicable, personal data may therefore be processed in accordance with both Swiss and European data protection legislation.

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12. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no transmission over the internet can ever be guaranteed to be completely secure.

Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

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13. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Request restriction of processing
• Object to certain forms of processing
• Withdraw your consent where processing is based upon consent

Requests may be submitted using the contact details provided above.

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14. Intellectual Property of Submitted Materials

Any documents, plans, photographs or other materials voluntarily submitted through our website remain the property of their respective owners.

Such materials will be used solely for evaluating or discussing the requested services unless otherwise agreed.

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15. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time in order to reflect legal, technical or business developments.

The latest version will always be published on this website.

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16. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:

Lugano Interiors Sagl
Via Canova 15
6900 Lugano
Switzerland

Telephone
+41 (0)91 252 99 25

E-mail
info@luganointeriors.ch